TATRA Customer Center in Kopřivnice

2011-02-05 Read: 2 463x

03/3/2010 ... TATRA Customer Center has been opened. After the official opening, invited guests were shown around the service workshop and service school training rooms.

On March 1, 2010 TATRA, a.s. opened its Customer Center in Kopřivnice. This is a significant step to improve after-sales services provided to TATRA truck owners and users, particularly from the Moravian-Silesian region and the neighboring Zlín region. As Tatra Sales Director Pavel Štefka said during the inauguration, customer satisfaction comes first. We have to be able to offer our customers comprehensive professional services in order that they will come back to Kopřivnice knowing that they will find here everything they need and on a high professional level.

The Customer Center consists of Truck Service, Service School, Warranty Service and Service Technology Departments and a Service Network Manager’s office. These services altogether are provided by more than thirty experienced specialists, technicians and mechanics ready to support and assist TATRA vehicle users both in the area of vehicle service and spare part sale, and in the area of training drivers and maintenance staff of our trucks. Now, customers can find services under the same roof and directly with Tatra experts; so far, a part of these activities has been provided by a different company.

Among significant customers of the center there is the Army of the Czech Republic, because right here it is where warranty, after warranty service and technical maintenance activities of the T 810 vehicles, purchased by the Czech Army within the contract, are provided. But the center’s important customers, of course, are also both small and big construction companies, fire brigades, companies providing road maintenance, etc. We believe that the Customer Center becomes well known and it will not only be used by local TATRA truck users but also by local companies operating TATRA vehicles.

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